Let Us Train Your Staff

Build your staff’s conflict resolution skills

Conflict is stressful. And yet, it also offers opportunities to strengthen and repair relationships. Our trainings build your staff’s dispute resolution skills, helping them improve team cohesion and resolve workplace differences. With a focus on mediation skills, we help your staff navigate difficult conversations, manage disagreements, and address challenges creatively.

Our trainings are engaging and participant-centered: group-work, coaching, multimedia, drawing, and discussion are central features (oh, and NO PowerPoint). We ensure our participants have a significant amount of time to practice the skills they’re learning, ask questions, and wrestle challenging concepts to the ground.

Tackling Tough Conversations

Mediating Fearlessly

Clients include:

Tackling Tough Conversations

DURATION

Full- or half-day options available

LOCATION

We come to you

‘Tough Conversations’ teaches the Jedi skills of dispute resolution so your staff can manage conflict constructively. Participants learn tools to resolve differences in the workplace—with coworkers, clients or customers. Through interactive exercises, you will learn:

  • How to defuse conflict for one-on-one interactions
  • The classic responses to conflict
  • What active listening looks like in practice
  • Communication skills to get you unstuck

This training gives your staff new ways of communicating so that tough conversations become easy. ‘Tough Conversations’ is available as a half-, full-, or two-day training. The difference between these is related to depth of content and variety of exercises. Speak to the Director of Training & Business Development to learn more.

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Mediating Fearlessly

DURATION

3-day or 4-day options available

LOCATION

We come to you

Mediating Fearlessly teaches you to mediate other people’s disputes. It includes the same skills as ‘Tough Conversations’ with one key difference: participants learn to be neutral third parties for disagreements between team members or clients. Your staff will learn invaluable facilitation and communication skills, as well as a staged model for managing disputes. Through group discussion, hands-on exercises, and role-play, your staff will learn:

  • The Five Mediation Values
  • The Role of a Mediator
  • How to be an Effective Mediator
  • A Structured Mediation Process

This training gives your staff new ways of communicating so that tough conversations become easy. ‘Tough Conversations’ is available as a half-, full-, or two-day training. The difference between these is related to depth of content and variety of exercises. Speak to the Director of Training & Business Development to learn more.

CONTACT US