Small Claims Diversion Mediation Program Intern (Manhattan)
Program Description: The New York Peace Institute Mediation Program is an extensive community-based and court-annexed Alternative Dispute Resolution (ADR) program that operates at our main offices in lower Manhattan and downtown Brooklyn. The Mediation Program provides an array of ADR services, inclusive of mediation, arbitration and training. The Program handles issues such as harassment, family conflicts, property violations, noise and other quality of life crimes, parent-teen conflict, placement of children in special education, housing disputes and lemon law arbitration. The program serves over 11,000 New Yorkers and currently handles over 4,000 disputes each year.
Extensive contact with clients over the phone including:
a) Explaining mediation services
b) Listening to clients concerns
c) Confirming and following up with cases scheduled
- Updating client database
- Help maintain the court cases (filing, organizing)
- Support the mediation staff, as necessary
Strong communication skills, general understanding of office administration, great attitude, organized, experienced with active listening, able to work independently, as well as with a team, interest or experience in mediation would be helpful.
- To observe Mediations in Civil Court and in the Mediation Center setting.
- To partake in in-house Roundtable discussions with the mediators and mediation staff.
- To network with our vast and diverse group of mediators.
- To attend various other presentations and conferences.
Reports to: New York County Courts Coordinator
Work Days Per Week: Minimum 10 hours/week
Length of assignment: Minimum 3 months (Start and End dates are flexible)
Compensation: Unpaid. Academic credit available.
Please send resume and cover letter to Samantha Adler at firstname.lastname@example.org. No phone calls, please.