Conflict offers opportunities to strengthen and repair relationships. Our trainings build your staff’s dispute resolution skills, helping them to improve team cohesion and resolve workplace differences. With a focus on mediation skills, we help your staff navigate difficult conversations, manage disagreements, and address challenges creatively.

Our trainings are engaging and participant-centered: group-work, coaching, multimedia, drawing, and discussion are central features (oh, and NO PowerPoint). We ensure our participants have a significant amount of time to practice the skills they’re learning, ask questions, and wrestle challenging concepts to the ground.




‘Tough Conversations’ teaches the Jedi skills of dispute resolution. It draws on the tools mediators use to resolve conflict and helps your staff communicate—whether with clients or co-workers. We explore the classic responses to conflict, what active listening looks like in practice, and key mediation and de-escalation skills. This training gives your staff a roadmap to navigate tough conversations and come up with solutions that last. This training is available as a half-, full-, or two-day training.


Mediating Fearlessly includes the same content as ‘Tough Conversations’ with one key difference: participants learn to be neutral third parties for disagreements between team members or clients. Your staff will gain invaluable facilitation and communication skills and learn how to ‘get in the middle’ to lead a discussion to help people get unstuck. We explores questions like: What are the tools to be an effective mediator? What are the values of mediation? And, What is my role as mediator? Through group discussion, hands-on exercises, and role-play, your staff will learn how to help build consensus in the face of conflict. This training is available as a three- or four-day training.


For more information about fees and our different training packages, contact our Director of Training & Business Development, Will Nassau, at: or (212) 577-1740 x117.