Let Us Train Your Staff
Conflict is stressful. And yet, it also offers opportunities to strengthen and repair relationships. Our trainings build your staff’s dispute resolution skills, helping them improve team cohesion and resolve workplace differences. With a focus on mediation skills, we help your staff navigate difficult conversations, manage disagreements, and address challenges creatively.
Our trainings are engaging and participant-centered: group-work, coaching, multimedia, drawing, and discussion are central features. We ensure our participants have a significant amount of time to practice the skills they’re learning, ask questions, and wrestle challenging concepts to the ground.
Check out our training options below!
Clients include:
Navigating Conflict
DURATION
3 hours
LOCATION
We Come To You
Our most requested training explores different conflict response styles and conflict theory. Participants also get a chance to practice active listening skills with coaching from trainers.
- How to defuse conflict for one-on-one interactions
- The classic responses to conflict
- Active listening vs. filtered listening
- What active listening looks like in practice
- The science of conflict & the brain
Tackling Tough Conversations
DURATION
Full Day (8 hours)
LOCATION
We come to you!
This training includes everything that is taught in our Navigating Conflict Training and builds on it by diving deeper into listening, asking questions, and restorative practice skills.
- How to defuse conflict for one-on-one interactions
- The classic responses to conflict
- Active listening vs. filtered listening
- What active listening looks like in practice
- The science of conflict & the brain
- What to listen for
- How to ask questions to dig deeper
- Restorative practice skills
Mediating Fearlessly
DURATION
2 Days
LOCATION
We come to you!
This training teaches the foundational skills to act as neutral third parties for clients and team members.
- What is mediation?
- The fundamental values of mediation
- Conflict theory and conflict response styles
- Breakdown of each stage of the mediation process
- Key listening and mediation skills
- How to ask questions to dig deeper
- Mediation demonstration and role plays